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Welcome

We are happy that you have chose us for your care and are privileged to serve you. We want your experience with us to be a positive, meaningful one.


My Care Plus patient portal

Log in to the CANCER CARE PARTNERSHIP patient portal, My Care Plus, by clicking the button below.

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Appointments

How to prepare for your appointment

We are located in the Lance and Ellen Shaner Cancer Pavilion at Mount Nittany Medical Center. Click here to view a map below to help you find the Pavilion at the Medical Center. To help us care for you efficiently, please bring the following with you to your appointments:

  • Identification (such as a driver’s license)
  • Insurance card
  • Co-payment (expected at the time of service)
  • Referral, if needed
  • List of medications you are taking
  • Pharmacy name, address, and phone number (bring to first appointment and be able to verify at other visits)

Follow-up, testing and infusion appointments

Our goal is to schedule your follow-up appointments before you leave CCP.  Our check-out staff members will work with you to identify the time for future appointments that is convenient for you and within the time frame that the provider would like to see you again. 

We may not be able to schedule radiologic or other studies prior to your leaving CCP.  A number of studies require pre-authorization from the insurance carriers.  We obtain that pre-authorization prior to scheduling the test.  If a test requires an authorization and it is not obtained prior to the appointment, the cost of the test will not be covered by your insurance.  You could be financially responsible for the expense.  Obtaining an authorization can take up to three weeks, depending on the insurance carrier.  In addition, we can’t submit the request for authorization until a few weeks prior to the desired test day.  As a result, you may need to wait for a period of time before we are able to schedule your test.  We know that you are anxious to have your testing completed and understand.  Please know that we work diligently to obtain the authorizations. 

Infusions require authorizations, as well.  Once you and your physician agree that an infusion is the best treatment for you, we begin the process of obtaining authorization.  Again, this process may take up to three weeks.  Please know that we work hard to get the approval from your insurance company. 

 

Cancellations and late arrivals for appointments

We know you put your faith in us to take good care of you and see you on time.  We put our faith in you to keep your appointment and be on time.  When we schedule an appointment, a specific amount of time is reserved especially for you!  Because appointments are in high demand, if for any reason you must cancel or change your appointment, it is important that you give our office at least 24 hours’ notice so that we may offer that spot to someone else.  Please call us at 814-231-7800 if you need to change or cancel an appointment.

When we reserve time for you, we require all of that time to provide you with the best quality care possible.  If you are late it decreases our ability to accomplish this.  If you arrive more than 15 minutes late for your appointment time, we will need to reschedule your appointment, in order to meet the needs of others who have arrived at the scheduled time.  One late patient can cause the entire daily schedule to fall behind, inconveniencing everyone.  We strive to see every patient as close to their appointment time as possible.  If you arrive late, we will check to see if we can fit you in or schedule you at a later date or time.

When planning time for your trip to CCP, make sure to include time needed to park your vehicle and walk to the offices.

 

What about people visiting?

If the person who usually accompanies you is sick or has been exposed to COVID-19, do not have the individual accompany you to CANCER CARE PARTNERSHIP. Please find someone who isn’t sick to join you for your appointments.

 

What is CANCER CARE PARTNERSHIP doing to protect me from getting COVID-19?

  • We will ask questions about overall health and recent travel.
  • We may ask some patients to wait in a separate room or to reschedule until they are feeling better, if they have symptoms.
  • We provide “sanitation stations” at all entrances. These stations have tissues and hand sanitizer.
  • We have re-arranged our waiting areas to increase social distancing.
  • We are evaluating scheduled appointments and delaying those that can be rescheduled.

 

Will you still care for me if I get sick?

Yes. Your care is our top priority. Although we may change some ways we care for you, we will never put your care or health at risk.

 

Are we screening people before they enter the facility?

Mount Nittany Health conducts screenings of patients entering its facilities. This screening process is another measure that we are taking to protect our patients, staff and community against the spread of COVID-19. The screening process will include key questions based on recommendations from the Centers for Disease Control and Prevention.

‚ÄčOur team will work as quickly as possible to safely and effectively complete the screenings; please prepare accordingly and allow extra time for this process.


Patient Resources

Patient Rights & Responsibilities

As a patient, you have certain rights regarding your health care. These include:

  • The right to considerate and respectful care, as well as respect as a unique person with dignity, personal values, cultural background, religious and spiritual traditions, and personal abilities and preferences.
  • The right to be informed concerning your condition, treatment options, possible outcomes, and the names of persons delivering care.  As appropriate, and with your permission, this also applies to your family or other spokesperson.
  • The right to make choices by participating in care decisions, accepting or refusing treatment, making advance directives, identifying your spokesperson, and accepting or declining participation in research. You have the right to have these choices honored.
  • The right to personal privacy in the receipt of your care and confidentiality in the management of your protected medical information and communications. (Also see: Notice of Privacy Practices.)
  • Receive healthcare information in a way that you understand.  This includes interpretation and translation, free of charge, in the language you prefer.  This also includes providing you with needed help if you have vision, speech, hearing, or cognitive impairments.

You also have certain responsibilities to your healthcare providers. They include:

  • Be respectful and considerate of the rights of other patients, physicians, and staff.
  • Provide information that your health care team requires about prior illnesses, your pain, medications and allergies.
  • Be involved.  Ask for information or clarification about health status or treatment if you do not understand information.
  • Be responsible for providing necessary insurance information for claims processing as well as notifying the staff of any insurance changes.

 

Insurance & Payments

CCP participates with a number of insurance plans. If you have questions concerning your insurance coverage, please call your insurance carrier or our billing service at: 

800.762.9800 ext.181.

It is important that CCP has your current insurance information on file with each of your visits. If anything changes regarding your insurance coverage, let us know as soon as possible. If you are scheduled for infusion and your insurance changes, don’t wait until the day of your infusion to let us know. Doing so will delay your infusion as we attempt to get authorization from your new insurance company. Authorizations can take up to three weeks.

Please note that co-payments are due at the time of service.  If you are unable to pay for your medical care, financial assistance may be available. Click here to access the CANCER CARE PARTNERSHIP financial aid application.

 

Prescription Refills Document Requests
CCP recognizes that, on occasion, you may run out of a prescription medication before it’s time for your next appointment.  Please call us at least 48 hours before you run out of the medication.  That allows us time to process the request and ensure that you are not without the needed medication.

There may be a time when you would like medical record information from CCP sent to another provider.  Please allow us 48 hours to prepare and transmit the medical records.

Should you need CCP to complete forms for Family Medical Leave, disability etc., please allow us five (5) business days to complete the forms.

 


Weather closings

Occasionally, CCP will close due to weather conditions.  You may call 814.231.7800 to learn about weather related office closures.  We know how important your appointments are and make every effort to stay open.  However, the safety of both our patients and are staff guide us in making a decision to close.

Feedback About Your Care

We welcome your feedback about ways we can improve the care we provide.  We have three ways in which you may do that:

  1. Suggestion box:  A suggestion box is located in the waiting area.  Please feel free to leave us suggestions about ways we can make your time and experience with us better.

  2. Practice Leadership:  Marsha Winslow, our practice manager, is available in CCP on most days.  She’d love to hear your compliments and any concerns you have about the care you are receiving.  Any staff member can put you in touch with Marsha or you can reach her by phone at: 814.231.4413. 

  3. Patient Experience Survey:  A sample of our patients receives a mailed survey from Press Ganey.  If you receive a survey, please take the time to let us know how we are doing.  We use the results to identify areas in which we can improve.  If you have concerns about your experience in CCP or the care you are receiving, don’t wait for a survey.  Let us know as soon as you can so that we can work to correct the issue. 

 

Facility Service Dog Program

Animal-assisted therapy is known to have many positive effects on patients of all ages.  Research shows that animal therapy can lower stress and anxiety levels, improve blood pressure, increase patient mobility, and provide an alternative focus from pain.

As part of our Facility Service Dog program, we are proud to have a service dog on our team.   

Massey, our facility dog, was trained by Susquehanna Service Dogs to work in a medical/hospital setting.  She was specifically matched to Cancer Care Partnership based on our needs and the type of patients we care for.  

Massey is here to comfort patients and families through clinic visits, as well as motivate, comfort and relieve stress during chemotherapy and certain procedures. 

Safety and Infection Control

  • Our facility dog and dog handlers always get permission before Massey enters a patient’s examination room or infusion bay.
  • To further protect our patients, Massey is not able to visit patients who are under isolation precautions.
  • Massey is bathed on a regular schedule and her handlers follow strict hygiene and maintenance standards.
  • Everyone who pets Massey should cleanse their hands before and after.
  • If you are uncomfortable around dogs or allergic to them, let the dog’s handler or one of your caregivers know.

Our Facility Dog program was made possible through our administration and the generosity of a donor.  Our commitment to the healing power of the human-animal bond remains strong.


Patient Portal

Stay informed about your care at Cancer Care Partnership.  We use My Care Plus, a secure website that allows you to view details about your diagnosis and health care concerns, lab results reviewed by your physician, and medications.  Enrolling is easy and takes only a few minutes.  Ask at the reception desk and we will arrange for you to receive an exclusive invitation to enroll via email.

Other Resources
CCP is fortunate to have additional resources to assist you and your family.

  • Clinical trials—For some patients, clinical trials offer a source of hope that a new treatment will provide the medical intervention they need to win their battle against cancer.  These treatment trials also provide the critical research necessary to continue the search for a cure.  Cancer patients treated in well-organized clinical trials, in general, do as well or better than patients receiving "standard" treatments, particularly in difficult cancers where traditional treatments have not had a high success rate.  Experiencing growth since its establishment, CCP continues to participate in clinical research.
  • Oncology Patient Navigators—The navigators help patients deal with the challenges they may experience with a cancer diagnosis.  They are available free of charge to help you with a variety of concerns ranging from insurance challenges to community support services.
  • Lady Lion Basketball Cancer Resource Center—Funded by Pink Zone, the Center provides those affected by cancer with support, encouragement and resources.  Patients, families, and visitors are welcome to take advantage of the Center.  It offers a comfortable place for relaxation and a wealth of information about cancer and its treatment.   From information about clinical research to the cookbooks, the Center strives to make reliable, helpful information available.  Materials can be taken out on loan.  Be sure to stop by and see what the Center has to offer. 

 


New Patients

Thank you for selecting CANCER CARE PARTNERSHIP.  Please take a few minutes to review the information in the Your Visits to CANCER CARE PARTNERSHIP section of the website.  That will provide you some background and important information about us. If you are able, please print and complete the following forms.  Bring the completed documents to your visit.  If you don’t have a printer, that’s fine.  You can fill them out when you arrive at CANCER CARE PARTNERSHIP.



Survivorship

Finishing your chemotherapy treatment can be a time for celebration and may also be a time of uncertainty.  To help you and your family during this period of transition, CANCER CARE PARTNERSHIP participates in Survivorship Care.   

CANCER CARE PARTNERSHIP will schedule a survivorship visit with Lynn Whittaker, CRNP, AOCNP, CANCER CARE PARTNERSHIP, approximately one month after you complete your chemotherapy course.  The survivorship appointment takes place the CANCER CARE PARTNERSHIP offices.  During that visit Lynn will review the treatment you received, planned follow-up, and will answer any questions you may have. 

Below is a list which outlines concerns that other patients have expressed:
  • Emotional and mental health
  • Nutrition
  • Exercise
  • Parenting
  • Fatigue
  • Physical functioning
  • Fertility
  • Sexual health
  • Financial advice or assistance
  • School/work
  • Insurance
  • Smoking cessation
  • Memory or concentration loss
  • Weight changes
If you have specific concerns regarding survivorship about which you would like to speak with Lynn, please email her so that she can better prepare for your visit.  Her email address is: lynn.whittaker@cancercarepartnership.org

Congratulations on completing your chemotherapy treatments. Cancer Care Partnership looks forward to seeing you for your survivorship and follow-up appointments.

You can find information about survivorship by following the link: cancer.net/survivorship


Referring Providers

We offer infusion services for diseases other than cancer in a comfortable setting, close to home.  We provide infusions for patients with conditions which require medications infused directly into the vein such as:
  • Rheumatoid arthritis
  • Multiple sclerosis
  • Crohn’s disease
  • Inflammatory bowel disease
Please contact us at 814.231.7800 about these available services.