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Frequently Asked Questions

 

How do I schedule a telehealth visit?

Contact your provider’s office at your earliest convenience to see if a telehealth appointment is right for you.

Do I need any special equipment?

You will need a smartphone, tablet or computer with a camera and high speed internet connection.

How do I access a telehealth visit?

To participate in telehealth visits, you will need to ensure you have a My Mount Nittany Health patient portal account. To create an account, you can sign up one of the following ways:

What should I wear?

Unless otherwise instructed by your provider, you should dress just as you would for an office visit.

What specialties and services offer telehealth visits?

Telehealth appointments are currently offered for the following specialties and services:

  • Primary Care (family and internal medicine)
  • Pediatrics
  • Allergy & Immunology
  • Cardiology
  • Dermatology
  • Ear, Nose & Throat
  • Endocrinology
  • Gastroenterology
  • General Surgery
  • Infectious Disease
  • Nephrology
  • Neurology
  • Orthopedics
  • Physical Therapy
  • Pulmonary Medicine
  • Radiation Oncology
  • Sleep Medicine
  • Urology

Are telehealth visits only for established patients?

  • In certain specialties, new patients are able to schedule a telehealth visit. Contact your provider's office to see if this option is available.

How is this different from a virtual check-in?

A virtual check-in is a short telephone call with your provider. A telehealth visit is an office visit conducted remotely through the use of an internet-connected device that has camera and audio capabilities on both the provider and the patient’s side.

What does it cost?

For patients, the cost of a telehealth is the same as a “live” or in-office visit. Co-pays are added to the office statement mailed to the patient after the visit.

How is a telehealth visit billed?

Telehealth appointments are billed the same way an in-office visit would be billed. You will want to check with your specific health insurance plan for more information.

How do I contact Mount Nittany Health?

For a complete list of phone numbers, please visit mountnittany.org and select the specialty you are looking for to find their current number.