Guide to Satisfaction Surveys and Ratings

Mount Nittany Health values the partnerships we have with our patients and their loved ones. We are committed to providing you the information you need at your fingertips to make informed decisions about your health care. As part of that commitment, we now post our providers’ patient satisfaction ratings online. To assist you, we’ve developed this guide to help patients, family members and those considering appointments with Mount Nittany Physician Group providers, understand how we capture and report our patient experience ratings.

About our survey

Our mission at Mount Nittany Physician Group is to provide our patients with the highest quality healthcare services possible. All ratings are submitted by actual patients and verified by a leading company in the patient satisfaction industry. We measure all aspects of patient satisfaction.

Who receives the survey?

The survey is sent to Mount Nittany Physician Group patients within a few days following their outpatient office visits. Patients are asked to complete the survey and provide comments regarding specific aspects of care. We use this feedback to help us to improve the quality of care that we provide to you, your family, friends and neighbors.

Do you post all comments?

Mount Nittany Health is committed to transparency. That means posting all relevant feedback – whether it’s positive or negative. However, we do not post comments that are libelous, profane, or those that risk the privacy of our patients. We follow strict guidelines allowing us to display the Seal of Integrity.

Why don’t I see patient ratings and comments for every doctor?

Industry best practice is clear that more data provides a more accurate picture. That’s why we require a minimum of 30 completed patient surveys per provider before we post a provider’s rating. Over time, with more surveys received on an ongoing basis, the number of rated providers will increase. A provider’s rating will only be posted on the site when he/she has a minimum of 30 completed surveys.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by a Mount Nittany Physician Group provider may be selected to receive a survey. The results are based entirely from patients who have actually been treated by the provider.

How is patient information protected?

Patient names are not displayed through the online ratings and commentary reviews. All personally identifiable information is removed prior to display.