Welcome New Patients

Thank you for trusting us with your care.

As a new patient, we encourage you to explore this page to help answer any questions you may have and to familiarize yourself with our practices. Should you have any additional questions or concerns, please feel free to call your provider’s office directly or call 844.278.4600. We look forward to meeting you.

My Mount Nittany Health

My Mount Nittany Health is Mount Nittany Health’s online patient portal, which includes the following features, among others:

  1. Request appointments with your provider.
  2. View your medical record, including lab and diagnostic results, prescriptions and vaccinations.
  3. Send questions about your appointments to your provider’s office, right from your computer.

If you’re a parent, you can also request appointments and view medical records for your children using your own My Mount Nittany Health account. To learn more, visit MyMountNittanyHealth.com.

Obtaining care/clinical advice

Patient Centered Medical Home Certified NCQAMount Nittany Physician Group Primary Care strives to meet your needs by offering early morning and extended hours. For the most up-to-date office hours by location, please visit our website at mountnittany.org/physician-group/locations.

A provider is available by phone after normal business hours and on weekends. Simply call your provider office or call 844.278.4600, and an operator will connect you to an appropriate provider.

For EMERGENCIES: Call 911 if you feel you are having a life-threatening medical emergency.

For an URGENT but not life-threatening medical issue: Please contact the office prior to going to any urgent care center or the emergency department for healthcare direction to help avoid unnecessary expense.

For NON-URGENT advice: You may sign up for the online patient portal at mymountnittanyhealth.com at any time to request care and advice. Our patient portal allows you to request appointments, view your medical records and prescriptions, and send questions to your provider.

Appointment information

We ask that you give at least 24 hours’ notice if you are unable to keep a scheduled appointment. You may be asked to reschedule if you arrive more than 15 minutes late for your appointment. Please bring the following with you to your appointments:

  • All of your current insurance identification cards (Please check to see that the cards are not expired.)
  • Valid photo identification card
  • Any forms requested by the office

Insurance information

Our practice participates with a number of insurance plans. Please click here for an updated list. If you have questions concerning your insurance coverage, please call your insurance carrier or our billing service at 800.762.9800. If you do not have insurance, or if we do not participate with your insurance, please call 814.278.4820 and ask to speak to our collection specialist to discuss payment options.

Weather and holiday closings

Occasionally, our offices will close due to weather conditions or holidays. You can call 855.405.8549 or check mountnittany.org for office closing notifications. Note: In the case of hazardous weather, one of our physicians will be on call. Please call the answering service at 814.231.5505.

Prescription refills

When you need a refill for an existing medication, we ask that you contact your pharmacy or mail order service, and they will contact us directly as needed. It is important to know that no controlled substance prescription refills will be made during times when the office is closed.

Laboratory and diagnostic testing

You may have your laboratory and diagnostic testing services performed at a facility of your choice. However, we encourage you to use Mount Nittany Health System facilities to expedite the transfer of information into your electronic health record. Please click here for a list of locations.

Educational resources

More than 3,000 health and wellness articles can be found online at Mount Nittany Health's wellness library, available 24 hours a day.

Interpreter services

Interpreters for foreign languages and the hearing impaired are available free of charge. Please let your nurse know if you need communication assistance.

New Adult Primary Care Patient Packet