Quality | Published January 24, 2013

COMPASS program teaches quality, safety and innovation

Mount Nittany Medical Center partnered with The Pennsylvania State University to implement the Committed to Patient Safety and Service (COMPASS) program. The program helps companies solve practical problems efficiently, standardize processes and better meet their needs.

The program recognizes that the staff members on the front line – those doing the work – are the vehicle for improvement and change because they are the experts. This philosophy encourages employees of the Medical Center to participate in the program and find ways to improve patient care and employee satisfaction to reduce confusion, waiting, overprocessing or repetition, defects and overproduction, unnecessary activity and excess inventory. The objective of the program is to strengthen leadership and to ensure defect-free delivery of healthcare.

Employees from multi-disciplinary departments house-wide have participated in the seven-part series of classes. Employees who participated in the past are now coaching their peers, using the tools they learned in the classes. Some of our employees also function as COMPASS instructors.

Many of the COMPASS projects developed and implemented by our staff have been highlighted during the Medical Center’s innovations fair, opening celebration of the East Wing, competency fairs, and other functions.

Recommendations that were implemented in part by the COMPASS program have improved efficiency, communication, patient satisfaction, staff satisfaction and reduced waste.

The COMPASS program was implemented to meet Mount Nittany Medical Center’s goal of providing community members with the finest patient-centered care in a safe and comfortable environment and is continuing its efforts to improve patient care delivery.