Sometimes, small changes bring about huge rewards when it comes to patient satisfaction, and that’s exactly what happened when plush bathrobes were introduced as a part of one particular Mount Nittany Health procedure.
A collaborative team effort between radiology, patient access and service excellence has led to the purchase of 12 luxurious, white bathrobes with a pink ribbon and a Mount Nittany Health mammography decal.
These robes are offered to women who are completing two-part tests that begin at the Mount Nittany Health Breast Care Center and conclude at the Medical Center.
“For patients who are having a needle localization, their first stop is the Breast Care Center here at Park Avenue Imaging, where a needle or wire marker is inserted into the breast acting to mark a suspected mass,” said Kelly Barber, radiology supervisor, Mount Nittany Health Breast Care Center. “Once the marker is in place, we transport the patients to the Medical Center where they have the mass removed in surgery.”
Because the women are wearing hospital gowns and have to travel between the Breast Care Center and the hospital, bathrobes were suggested as a means of providing privacy and comfort for our patients.
“The patients are just so thankful,” said Beth Newman, director, patient access, Mount Nittany Medical Center. “The feedback we’ve received has been tremendous. We strive to make sure our patients are comfortable and dignified, and these bathrobes certainly help to achieve that goal.”