Patients & Visitors

Patient Rights

Service Excellence

Phone:
814.234.6706
Hours:
Mon–Fri,
8:00 am–5:00 pm

Overview

As a patient at Mount Nittany Medical Center, you have significant rights and responsibilities to ensure you receive the best possible care. If you have a concern or unmet need, voicing your concern directly to your physician, nurse or the nurse manager of your floor, in most cases, resolves the issue quickly and effectively.

Rights & Responsibilities

Rights Pamphlet CoverPamphlet explaining
the rights and responsibilities of our patients.

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If you feel your issue requires more attention or is not resolved to your satisfaction, please contact the Service Excellence department at 814.234.6706. The department staff is available Monday – Friday, 8:00 am – 5:00 pm. If calling after hours, please leave a message and a representative will get back to you as soon as possible.

If you feel your issue or concern was not addressed by the Medical Center, you may also contact the Pennsylvania Department of Health or The Joint Commission. The contact information is below.

Pennsylvania Department of HealthDoctor Explaining 250x180
Acute and Ambulatory Care Services

AddressP.O. Box 90
Harrisburg, PA 17180-0090
Phone800.254.5164

The public may contact The Joint Commission's Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission-accredited healthcare organization.

Office of Quality Monitoring
The Joint Commission

AddressOne Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone800.994.6610
FaxOffice of Quality Monitoring,
630.792.5636
Emailcomplaint@jointcommission.org
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