In her current role as Vice President for Quality, Ms. Miller is the primary source of leadership and inspiration for the Medical Center's continuing commitment to quality and effective performance improvement processes. She is the driving force behind our Improvement through Innovation initiative, with responsibilities including:

• Remaining up to date on all "best practices" in the field of healthcare quality and performance improvement;
• Designing ways to implement those practices in the Medical Center;
• Tracking and measuring the success in quality improvement;
• Coordinating organizational responses to events to ensure that the Medical Center meets quality measures;
• Communicating efforts and measures of quality to the Medical Center's Patient Care Committee of its board of trustees;
• Identifying educational needs; and
• Designing methods of implementation for the Medical Center's clinical staff.

In addition, Ms. Miller assures Mount Nittany Medical Center's continuing compliance with The Joint Commission.

Ms. Miller started her career at Mount Nittany Medical Center in 1976 as a medical-surgical nurse. She has since served as a critical care staff nurse, employee health nurse, supervisor of the sterile processing unit, infection control coordinator and, most recently, director of performance improvement and education, before her appointment to vice president for quality in 2007.

Do you have a question for our VP for Quality?

Ms. Miller is open to questions via email. Please ensure that your questions address healthcare quality subjects at Mount Nittany Medical Center only, as Ms. Miller is not a physician and cannot dispense any medical advice or comment on health-related issues.

While every effort will be made to address your question within five (5) to seven (7) business days, please understand that Ms. Miller may have engagements from time to time that preclude her from meeting this timetable. If your question has not been addressed within two weeks, feel free to send a reminder email.